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FAQ

We've gathered together all the answers to the most common questions our guests ask before booking here.

Below you'll find all the information you may need before deciding to book a stay with us.

If you have any additional questions, contact us!

Location

How do we get to the hotel?
We offer a free shuttle service from the port. When you arrive, our driver will pick you up and take you directly to the hotel. For more information, download the pdf How to get to the Excelsior Parco.
Is it possible to walk to the center of Capri town from the Excelsior Parco?
Of course! Many of our guests prefer to walk rather than use our free shuttle service. It's about a 15 minute walk uphill to the Piazzetta in the center of Capri town, along either scenic lanes or a series of flights of stairs, depending upon the route you prefer.
The free shuttle service ends at 9 pm. How do I get back to the hotel after that time?
There is a series of flights of stairs that lead back down to the hotel in about 10 minutes. Otherwise, you can take a taxi or the public bus for “San Costanzo”, which stops right in front of the hotel. Ask your driver to kindly point out when you need to get off.
Are there grocery stores and restaurants walking distance from the hotel?
There is a supermarket just steps from the Excelsior Parco and a restaurant a five minute walk away.
Can you arrange a private transfer from Naples or Rome?
Of course. We can organize full-service private transfers by car, speedboat, or helicopter.
Do you have parking?
Yes, we have free parking for our guests, though we do not recommend bringing your car to the Island of Capri. For much of the year, non-resident cars are not allowed to embark for the island and the center of Capri town is almost all pedestrian only. If you decide to rent a scooter, you can park it in our hotel lot.

Rooms

Do all rooms have sea views?
No, unfortunately not all our rooms have sea views. Our Classic Rooms face the garden, while the Loft has no views. For a sea view, book a Deluxe Room with a sea view.
I would like a bathroom with a tub. Is this possible?
Our Loft has a bathtub rather than a shower box. Our Deluxe Rooms with Jacuzzis have jetted tubs for two outside on the private terrace.
Do you have smoking rooms?
No, our hotel has only non-smoking rooms, but you are welcome to smoke outside on the terrace or in the garden. If you book a Deluxe Room, you can also smoke on your private terrace.
Do you accept pets?
Yes, we accept small domestic pets though there is a small surcharge.
Do you have family rooms?
Yes, we have two rooms which can sleep up to four guests in two different areas.

Services

Do you have a restaurant?
We do not have a restaurant as such, but we do provide restaurant service for our guests. From noon until about 10 pm, you can order dishes from an a la carte menu to be served in your room, in the hotel lounge, in the garden, or on the terrace. We can also organize romantic candlelit dinners or small receptions (for up to 30 guests), upon request. Hot and cold snacks are available anytime, with no extra charge for room service.
How does the shuttle service work?
Our shuttle service is available free of charge from 9 am to 9 pm to and from the port in Marina Grande and the Piazzetta. The service is available upon request, so you must call the hotel to be picked up when you are ready to return.
I would like to get married on Capri, Italy. Is it possible to hold a wedding at the Excelsior Parco?
We can hold small celebrations and events for up to 30 guests. If you have a larger group, we can help you find the perfect location. Contact us!
I would like to organize a special surprise for my sweetheart. Can you help?
Of course! From dinners by candlelight to sunset sails, we can help you organize an unforgettable experience.
Do you have a beach?
Yes, for clients who book through our site, a reserved spot on the Lido Lo Smeraldo beach with either a lounger or beach chair is included in the price.

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